Scope and relationship
This policy explains billing, cancellation, and refund rules for MediBrave Lite and Pro subscriptions and how Enterprise quotation terms apply. It is supplemented by the Terms of Service and the Privacy Policy.
Last updated: 22-08-2026.
Lite and Pro billing
Lite is RM109/month or RM1,179/year. Pro is RM199/month or RM2,149/year. Annual billing saves approximately 10% compared with twelve monthly payments (Lite RM129/year, Pro RM239/year; monthly equivalents RM98.25 and RM179.08). These are normal published prices, not temporary launch prices.
Trials
Lite and Pro offer a 14-day free trial with no credit card required and no automatic conversion to a paid subscription. A trial is limited to one per clinic or business. Enterprise does not use a self-service trial.
Automatic renewal and reminders
Monthly and annual subscriptions renew automatically until cancelled. Annual customers receive a renewal reminder at least 30 days before the next charge.
Price-change notices
Monthly-plan price changes require at least 30 days’ advance notice. An annual-plan price remains unchanged throughout its paid term; any change requires at least 30 days’ notice before the affected renewal.
Cancellation
Monthly subscriptions may be cancelled at any time and remain active until the end of the paid monthly billing period. Annual subscriptions may be cancelled at any time to stop the next renewal and remain active until the end of the paid annual term. There is no cancellation fee. Cancellation is available through the product billing flow and is separate from deletion of clinic data.
Refunds
There are no automatic prorated refunds for unused subscription time. Refund exceptions include duplicate charges, billing errors, mandatory rights under applicable law, and exceptional cases approved by MediBrave. To request a refund, contact the MediBrave team with the relevant billing details; each request is reviewed on its facts.
Enterprise quotations
Enterprise access is provided under a written quotation or order form with a minimum 12-month initial commitment and stated payment schedule and renewal terms. Cancellation stops the next renewal but does not erase the current contractual commitment. Early termination does not automatically refund prepaid fees; material MediBrave breach and mandatory legal rights remain exceptions.
Statutory rights
This policy does not override mandatory rights under applicable law. Where a consumer or other statutory right applies and cannot be excluded, that right prevails.
Billing support
For billing or commercial questions, contact [email protected] or WhatsApp +60 12-358 1811.